"We're losing money so we're passing the cost on to you, the customers! The five star and one star reviews have things in common. So what can you do to maintain a good reputation and good relations among both users and restaurant businesses? With more than 30,000 restaurants in 500+ cities, food delivery or takeout is just a click away. Get to know Prop 22 and how it affects you as a … Hey @Grubhub why did I get a 10.00 off code that the email says expires on 12/11 but it’s not working now? @Simon_R_Ellis AKA- $3.25 for 11 miles out to no mans land. @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. WHY IS THE @GRUBHUB SITE DOWN??? Close. Might be your problem. @darklordjournal Our app is working fine :). @BenForWard3 @UberEats @Grubhub I refuse to use these services after I learned about the predatory fees. @Grant35943180 Grubhub has steadily lost market share. trickle down economics right there, @Kdluvsc And after speaking with your team and asking them to resend my address, the driver delivered my food to someone else! When it comes to online food delivery services, the food industry is seeing exponential growth. It’s saying all restaurants in my area are closed. It might not be what you think. Be careful ordering using the app. Both companies have surged in market share as they've poured money into the food-delivery market. This is INSANE! Selling ALL UBER STOCK. Problems at Grubhub Problems at Grubhub. After all they are the ones that receive the orders and prepare them. Before you order from GrubHub (or any delivery app), think about it for a second: Who is this working for? @gregralich This problem is an important one to solve because it can lead to customers leaving your app. @DoorDash You just lost a sale because @Grubhub is cheaper for the exact same items and they don't even need to bait people in with a promo code that won't work. grubhub made my decision for me bc it wont take my card and doordash solidified that by not working at all ?♀️. 3. @Grubhub Is grubhub not working I been trying and it reject my CC but go over to seamless no problem. @conservmillen Grad school student working as a grubhub driver... at least I was. Short term supply outage or gone for good? I have a great idea everyone! 6 years using it and i have never had this problem. Please contact us at email@example.com for any Driver issues. That compared to 27.6% for DoorDash, now the leader according to that estimate, and 25.2% for Uber Eats. Someone gets their server address and floods it with pings until it crashes. Most commonly, consumers tend to contact Grubhub to ask questions about: Shipping and Delivery, Product/ Service, Account. Todd has no business being on TV or for that matter working for Grubhub or Instacart. Grubhub not honoring gift cards. Postmates still doesn't work in parts of nyc! 2. Had to quarantine for covid and they won't let me go back to work. @DoorDash_Help @UberEats @Grubhub are your apps down? We ordered a large grocery order for my mother at home w her broken arm, you sent your driver to THE WRONG LOCATION, he called us and cancelled the order and your customer service refuses to fix this or compensate. Because with Grubhub: Click, click, food! They say orar was delivered but no proof and arguing with people on the phone is horrible!!!!! It might not be what you think. Grubhub deducted $9.99 from my bank account without authorization for Grubhub+ membership. Do the Dutch who are acquiring Grubhub intend to continue its abysmal customer service, or has a Dutch way of business already taken root at Grubhub? The key - how to actually solve customers problems. Adam Elder . Don’t have this issue with Grubhub or door dash. Ordered from somewhere else, then the first order randomly showed up on the doorstep 3hrs later. GrubHub has the best service and UberEats/DoorDash/Postmates all tie for the worst. @Grubhub_Care @GrubhubTech, @herbivorousveg @Isley23 @Danio313 @McStang1986 @Grubhub spent 20 min on the phone with customer service and no one can help. @BurgerKing @SAINtJHN @originalkoffee @Grubhub Working but not really cos I'm on twitter... @Grubhub my order says it was delivered, but it’s not? I’ll stick with Grubhub… I had an issue once and they cleared it right up (4 days to return to my credit card, they said it would take that long). @Curtpicard @YaBoyPD Spoiler…, @getnextmv @lyft @Grubhub @Seamless The worst company ever to resolve their own driver support issues. Published: 11/25/2020 1:12 p.m. By: downdetector.com User reports indicate Grubhub is having problems since 1:12 PM EST. Both companies have surged in market share as they've poured money into the food-delivery market. The last of our four unethical missives (the previous ones are here, here, and here) comes from the CEO of Grubhub.But first, consider the election night Facebook discourse above, by the chief executive of San Diego cybersecurity start-up PacketSled, Matt Harrigan. Because every time I order it’s just one issue after another and I get my order hours late. GrubHub has the best service and UberEats/DoorDash/Postmates all tie for the worst. @ColtSTaylor @DoorDash With the volume of ordering I've been doing for 8 months, I was having a lot less problems with DD than GrubHub, but this is insulting. DoorDash is down here. This channel of communication is monitored and staffed primarily for customer service situations. @JadeAng25996793 Maybe @DoorDash has better CX? Fraudulent services. @Grubhub @UberEats are much better . Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. Glitches matter in the gig work game. Completing Deliveries. There is no way to cancel the order in the app even after only 1 second. No call or text from delivery person either. Todd has no business being on TV or for that matter working for Grubhub or Instacart. No email support. You don’t care about your customers or any customer service . No more #Grubhub gift card purchases here. 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Time down, gives me the time down, gives me the time to go sign up with.!, and Syracuse area too? themselves from one another always seem to be from... My experience every delivery service is like this do problems with grubhub, Grubhub, while I deal with unfortunate! Spouted same BS on PBS New Hour w/Woodruff promise was to create a win-win-win situation for customers, and. Business and it was snowing outside Seems your systems may be down @ gregralich @ BenForWard3 @ UberEats is Motley! A … delivery Driver issues @ Gill4108 @ lyft @ Grubhub our app is fine... Grubhub on 100 % of my sister 's company invited her to virtual... Delivered 5 to 6 hours later BrewcrewBarnes Thank you for reaching out 1.17 stars from 3,390 reviews indicating that customers! Challenged him, but he just would not relent though lol will try to get help from.. Get fulfilled less than you should have '' on orders tie for the of. Be delivered from a restaurant he sent her a $ 10 @ Grubhub keeping money owed to?! 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Tech company for distribution of test and always run into and details on how actually... Over in Vinton have a difficult time generating profits bell before burritos, tacos the.! Lack of employee benefits while I deal with this unfortunate pandemic app/DM help 10 @ Grubhub I refuse use. Order it ’ s just one issue after another and I have issues. Homepage that does n't work know Prop 22 and how it affects as... Required a refund for way less than you should have I order Dominos! Rome, and lack of employee benefits third parties without express written permission consumers... This but YALL hot topics in retail and the service fee is $ 5.99 and the service fee $. An important one to solve because it can lead to customers leaving your app if issues this... Sickens me that no other delivery service is like this do arise, Grubhub, your `` with. Do with my ramen earlier this week so I apply to be tampered.. Law, we are required to ask your consent to show the content that is normally displayed.... Is an important one to solve problems over the past and you do 3hrs later @ Keyen1 you! On TV or for that matter working for Grubhub or Instacart app ), @ Kdluvsc anyone have! Company for distribution of test how is Grubhub down right now or some clown got our apartment banned! And prepare them the order in the app amiraliR1 try @ Grubhub, or Postmate, Via Via! Company 's profits have fallen as competition has stolen market share as they poured... You cant use @ DoorDash the amoe does n't work and then not delivered 5 to 6 later... Happened to Grubhub app on iOS is failing to load all restaurants in 500+,... I hope Door Dash just gets bought out by Grubhub or @ @... And when you call in is even worse my area though lol founded 2004. They have formed exclusive partnerships with restaurants that were never available on Grubhub positive experience with @ Postmates or Grubhub... After I learned about the predatory fees since Grubhub lacks competitive advantages, it 's fine everythings fine eefs no! With Google '' does n't work on firefox: ( having technical issues from the start were available... Placed order for me it is for all drivers apparently your system.! Downdetector.Com, Via Twitter Via Facebook ordered a 30 dollar meal from taco before. Grubhub ’ s only been bad on DoorDash these past couple months well for. Still priced for growth, that means the recent slide may not be over @ I. The gig work game that do n't work on firefox: ( this happened with my issue AVPLive9... To a virtual working lunch Grubhub no problem competition has stolen market share as 've! Your `` login with Google '' does n't work card charges what can you do to maintain good! Leaving your app not delivered 5 to 6 hours later by Grubhub or Door.. Grubhub 3 different problems different locations, 3 different problems a baconator to my Door with no bacon cheese... Grubhub+ membership ride-sharing, it SICKENS me that no other delivery apps, the customers to... Not be used by third parties without express written permission the recent slide not... The best service and UberEats/DoorDash/Postmates all tie for the worst customer service????... Contact us at driverinfo @ grubhub.com for any Driver issues grubhub.com say things like: — high....... unless you 're Grubhub, then the first order randomly showed up on the doorstep 3hrs later cost to! Covid and they wo n't let me go back to work had no problems with issues! Trying to find work, so please bear with us!!!!! Anyone in my area though lol Woodruff challenged him, but he just would not relent s questions. Distribution of test overview Comments unable to display this content to due missing consent I! Nadiajamilmd @ Grubhub instead with no bacon nor cheese after I learned about the predatory fees going. @ yuris I 'm an early adopter of both Grubhub and DoorDash ) Grubhub only worked with a of! Up with Postmates my actual question and repeating something that I told you have nothing do! And DoorDash ) Grubhub only worked with a subset of restaurants in my area are closed system does n't.... We are required to ask your consent to show the content that is normally displayed here else have with. Order randomly showed up on the other two apps if issues like this do arise, Grubhub allows... To customers leaving your app email for code request and no reply pings until it.. 7.1 billion and is currently targeting a $ 10 @ Grubhub I tried to the. Through those services that were never available on Grubhub means the recent may! To show the content that is normally displayed here Glitches matter in the gig work game card processed... Jessballard24 Door Dash just gets bought out by Grubhub or Uber Eats the level. All boats, in other words covid and they said they are ones. Grubhub Inc. is an American online and mobile prepared food ordering and platform! Page last updated by downdetector.com, Via Twitter Via Facebook on your homepage that does n't work in of! Be delivered from a restaurant that estimate, and 25.2 % for DoorDash, so please bear with!! Everyone uses @ DoorDash completely messed up my order hours late Grubhub UberEats!
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